House rules
House rules
Space for calm and regeneration
Our wellness area is a place of relaxation and well-being.
To ensure all guests can enjoy their stay in a pleasant atmosphere, we ask that you observe the following instructions.
Access & Use
The wellness area is exclusively available to our hotel guests.
Adolescents under 12 years of age may only use the area when accompanied and supervised by a guardian.
The instructions of our employees must be followed.
If the house rules are not followed, we reserve the right to deny entry—even if payment has already been made.
Clothing & Hygiene
In the swimming area, swimwear and bathing shoes must be worn.
In the fitness area, sports clothing and clean sports shoes must be worn.
In the sauna, fitness, and lounge area, the use of a towel is required.
Showering is mandatory before using the swimming pool or saunas.
The use of personal fragrances in the Finnish sauna is not permitted.
Behavior & Consideration
Wellness means peace – we ask for considerate behavior towards other guests.
Bringing your own food and drinks is not allowed.
Smoking and e-smoking are prohibited throughout the entire wellness area.
Reserving loungers, benches, or chairs without use is not allowed.
Bags, mobile phones, and electronic devices are not permitted in the wellness area. Please use the provided lockers.
Security
The use of all facilities is at your own risk. Guests are responsible for their own swimming abilities.
The pool depth is 1.30 m.
Diving and jumping in the pool are not permitted.
For safety reasons, there is an emergency button in the Finnish sauna.
The fitness and swimming pool area is under video surveillance.
In case of emergency, please inform other guests or the reception immediately (Phone 602).
In urgent cases, dial 112.
Liability
The Van der Valk Hotel Hildesheim is not liable for damages, accidents, or theft.
Left-behind items can be picked up at the reception.